NuCura Life return policy is valid from 60 days after you receive your package. To begin your return process or if 60 days have gone by since the day of receiving the package, please contact customer support at returns@cbkone.com.

No-Risk Offer:

We feel confident that you will see a benefit. However, if for any reason you are unsatisfied, we will do it what it takes to make it right. Simply send an email to returns@cbkone.com. We only need your name, date of purchase and order number, we will gladly send you a refund or replacement.

Returns on any Unopened Products: 

We offer a full money back guarantee on any unused or unopened product. To qualify for a refund, return the unopened package to:

Columbia Pacific Bio-Solutions, 1030 N Columbia PKWY STE N179, Kennewick, WA 99336

On average it takes between 7 and 10 business days for it to show up in your account after a refund is processed. To complete your return, we require proof of purchase with first and last name and or your order number. Once return shipment as been made or if you are unable to cover shipping costs, please email us at returns@cbkone.com.

Sale items (if applicable) 

If you purchase a sale item, your refund will be only the sale price, not the original price. If you are returning an order that contains a free item, the free item must be returned as well.

Damaged Products (if applicable) 

We will replace items if they are defective or damaged within 48 hours of delivery. If you need to exchange it for a different item, or get a courtesy reship, send us an email at returns@cbkone.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This will be waived if your product is damaged.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.